If you have a power user account (either optionally or because you have a L or XL account), you can add a little bit of code to enable that tick box yourself.
If you go to All Settings > Design Customisation, select ‘Advanced CSS & HTML Customisation’, go to ‘Custom Scripts’, and add this line of code:
As for the prepayments, It shows on the right hand side (depending on your template and CSS settings):
Edit
I’ve just tried this again, and although it ticks the box, it doesn’t actually pull the credits on the initial load. Leave this with me, I’ll have a chat to my colleague and see if something can be done here.
Edit 2
Try the above code now - that should work. Seems to work this end, but we’ll see!
With regards to the prepayments on the statement I now see this area but it doesn’t appear to be working for the client I am looking at. Are you able to take a look?
I have tried to add this HTML snippet but it hasn’t had the desired effect. Do I need to name the snippet in a specific way? I couldn’t see the Custom Scripts you mentioned above so I may not be in the right place.
I’ve asked a colleague to take a look this for me. Bear with us - we’ll come back to you shortly.
[Edit]
I’ve managed to add this script on your end. Can you confirm if ‘Custom Scripts’ is appearing for you now please? Either way, the script should run