I’ve just manually tried to pull your files through and can see a couple waiting in the receipt hub - are these files you’ve been waiting for?
When i tried to manually run it however, it did return an unauthorised message. If it’s still not working, can you try disconnecting your Dropbox account and reconnecting it please? This can be done under Account Settings > 3rd party integration > Dropbox
Hi Mathew, the few most recent files you can see in the receipt hub were added by me manually when trying to work out why the other weren’t uploading automatically.
I don’t mind removing and relinking the dropbox account, but before I do can you please check and confirm that this won’t affect any of my existing receipts previously uploaded?
I’m having this problem on two of my accounts.
I have ha d file sitting in each one for a few days and it’s not been synced.
I have unlinked Dropbox on both, and relinked and I have taken the files out of both and put them back. They are not uploading to QF.
We’re just looking into the problem now. Some of the files appearing may be down to this.
The emails are still being looked into
[Update] @gary_c_coughlan@AsherJac - Dropbox should now have pulled in any pending files. If you still experience an issue, it may be worth just moving them out of the folder and re-adding them again.