GoCardless: The Direct Debit authorisation does not appear to be valid

Support
3

Well, I found it. Gocardless have designed the most convoluted way to show the mandate ID in their new dashboard.

  1. Go to Customers
  2. Select your client
  3. Click on the link to the client’s bank account
  4. At the bottom you have “Mandates” and a reference number. Click on the ref number
  5. On top of the screen the Mandate ID is shown above the DirectDebit logo.

After I entered that ID number all seem to be ok. I managed to collect an invoice.