Thank you very much Glenn
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Hi @JJR
I’ll send you a PM regarding this now - look out for the little green notification in the top right by your avatar
All done, thanks very much.
Dave
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Just a quick update,
We now have a backing report that you can access from Account Settings >> Company Settings. Just click the magnifying glass adjacent to the ledger count.
There are two tables in this report, the first one shows where the postings have been made (i.e. to which nominal account). The second table shows the activity over the last year, i.e. when the entries were created.
Please note: that the account size is determined by when entries on QuickFile were made rather than the date of those entries. For example if you upload a CSV bank statement today for entries in 2013 they will form part of the nominal ledger count for the last 12 months.
Hi
I have not been prompted to pay for our account which I was expecting as its the 1st December. We were notified a few times when we logged in a month or so ago but nothing since. How do I set up a DD payment to you for this service, which is brilliant by the way and have no problem paying for this and we can claim the VAT back. thank you.
Hi @eftlizzie
Thank you for the feedback on the software!
I’ll send you a PM now on how to pay, however we don’t have a direct debit option at this moment in time.
Look out for the little notification in the top right hand corner of the forums
A single sales or purchase invoice fully paid up (e.g. where you import a bank entry, tag it as payment to/from a supplier/customer, and create a new invoice) would by my reckoning generate four ledger entries if you’re not VAT registered and 5 if you are, e.g. for a sales invoice:
- Creating the invoice
- Cr General Sales - the VAT-exclusive invoice total
- Cr Sales Tax Control - the total amount of VAT
- Dr Debtors Control - the total invoice amount including VAT
- Logging the payment
- Cr Debtors Control - the amount paid
- Dr Bank/Cash/PayPal/whatever - the bank account that received the payment
If the payment came via a merchant account like PayPal then there will be another two ledger entries when you actually receive the money (Cr PayPal merchant account/Dr Bank), so you can see that it quickly adds up. A combined total of four sales and purchases per week for a VAT registered business or five for a non-VAT business is enough to push you into the “large” bracket.
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My husband and I are retiring and will finish our last major project at the end of this week. From now on we will only be taking on a few small projects, which means that our transaction numbers will drop dramactically. We will need access to our accounts from now until we wind up the company completely in 2017 but will certainly not qualify as a large user any more. Will we still have to pay the large user fee?
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Hi @suejin
The cost of £45 +VAT is applicable for all L and XL accounts with effect from today. It’s based on the number of transactions you create/enter in a rolling 12 months period.
In short, if your business is a L or XL account, then yes it would be applicable, but as you’re entering a smaller number of transactions, you may find you won’t need this after the 1st year.
Hope that helps
Not really, because we know that we will not generate anywhere near 1000 transactions over the coming 12 months, which means that we are paying for service we have recieved, not for service we will receive. We would be happy to pay if we generate more than 1000 transactions in the next 12 months.
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HI Glenn,
fee was paid a week ago and we have had to active our free 1 week to gain access to the system please confirm payment being received and activate our power user membership?
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I understand that you have decided to charge for your service, I had failed to realise that you would effectively lock me out of my account so that I am unable to export my data and move it without paying a years subscription however!!!
Are you holding my data to ransom? That would be wrong wouldn’t it?
Please allow me to export my data as the way you have gone about this seems underhanded to me. I had no idea that a one man band would fall into your Large or Extra Large account size after about one year of use.
I will expect to be able to get hold of my data for expert within 48 hours.
Thank you.
Steve
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@ctsnww we will not and have not locked you out of your account, you a free to download your data should you choose and if you need a small extension we would be more than happy to oblige that request, just send me a private message.
Our account size calculations are not based on your trading status, or turnover but the number of nominal entries (Made up from invoices, purchases, payment, bank entries etc) on the account over a rolling 12 month period. This was deemed to be the most effective model as it more closely reflect the costs we incur to store, maintain and protect your data.
I have no problem paying but I don;t understand why are account has moved to L. We only recently started using Quickfile and I dont believe there is more than 1001 entries. I’d like Quickfile to confirm.
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Hi @Steve12
There’s a report you can use to view where the entries are coming from:
If you go to Account Settings > Company Settings
Click the little magnify glass:
And that would show you a count of the entries per nominal code.
Hope that helps!
Hi QF, i quite like the drill down that you have next to no of items. Its very helpful.
Many thanks
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Many thanks for the reply Glen.
I have managed to get my data backed up as suggested, how can the account be closed? Obviously the data is private and I would like to ensure that the account is removed correctly.
Steve
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No problem,
If you run the account wipe process, there’s an option to permanently delete the account.
How can I make the payment for a Large or Extra Large account? If I go to Additional Services it says Active status, but yesterday it said it was going to be for 7 days only. Now I cannot pay. Why is it so complicated, even when it is for paying for a subscription? I want to have access to my account. Thank you.
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