Invoice is paid but still marked overdue

Support
1

Hi

My client has paid the invoice, but the invoice is still marked as overdue, I was wondering what I was doing wrong

Thanks

2

Do you have an invoice number so I can take a quick look please?

3

yes the invoice is #001361

4

My colleague re-saved this and it should now show the correct status.

Let us know if you have any further issues.

5

its says paid now, to question, what did I do that was wrongly selected

6

I don’t believe it was anything you did, I’ve seen this only once before and we’re trying to figure out how it retained the SENT status even after you logged a payment. For now we’re just watching this one to see if it happens again and to see if we can deduce the cause.

Usually a re-save will fix this type of problem. Thanks for letting us know.

7

This topic was automatically closed after 2 days. New replies are no longer allowed.