Invoice paid in full but not showing as paid

Support
1

Hi

I have a client paid in USD, who has two invoices showing as partially paid when they have been paid in full. If I go into the invoice it shows as Partially Paid, but the balance of the invoice is zero. If I try to log a payment it tells me I can’t as the invoice is fully paid. This is affecting invoices 0081 and 0091.

Looking at the client’s account, there is a credit balance on the client’s account of USD 00.01, and an amount outstanding of 00.01, but I can’t pay down the invoices. I also can’t apply payment from credit as it says the invoices have been paid in full.

Any ideas?

Steve Long
Belake Research
belakeresearch.quickfile.co.uk

2

The penny going into credit was the issue. We corrected this by re-saving the invoice which then recalculated the totals. We also identified a particular issue there that caused this problem, this was fixed in the code and is pending deployment.

Let me know if you have any further issues.

3

Looks like it’s all sorted, thanks. Thanks for the quick response.

BTW thanks also for creating an awesome piece of software.

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