Glen
This is what comes backWe had a problem communicating with your Mail Server
Error: The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.5.1 Authentication Required. Learn more at
Please check your SMTP settings.
Someone recently used your password to try to sign in to your Google Account truroboatservices@gmail.com. This person was using an application such as an email client or mobile device.
We prevented the sign-in attempt in case this was a hijacker trying to access your account. Please review the details of the sign-in attempt:
Sunday, February 23, 2014 10:50:34 PM UTC
IP Address: 80.175.65.138 (QuickFile.co.uk.)
Location: Gosport, UK
If you do not recognize this sign-in attempt, someone else might be trying to access your account. You should sign in to your account and reset your password immediately.
Sincerely,
The Google Accounts team
This email can’t receive replies. For more information, visit the Google Accounts Help Center.
If truroboatservices@gmail.com isn’t your Google Account, click here to disconnect your email address from this account.
I use Google Apps to send emails from Quick file, without any problems.
Firstly, the email address you wish to use, needs to be in the ‘Default Email Address’ box on the Routine Emails page (under settings, at the bottom).
Secondly, you need to enable SMTP access (Account Settings > 3rd Party Integration > SMTP)
Use the server: smtp.gmail.com
Post: 25
Username: Email address
Password: Same as you use for Google Mail
Enable SSL
Mine works now, and had no issues since day 1 if I’m honest
I would take a look at the Stack Overflow post, we have several hundred GMail accounts connecting to Quick File now. I’m pretty certain it’s a temporary block (possibly when you have 2-factor authentication enabled in Google). You should be able to unblock it somewhere in GMail.
Still unable to resolve. The persistent error is -The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.5.1 Authentication Required. - I now know none of my thank you messages or the message accompanying an invouce have got through and i am clearly missing vital communication with customers which I thought they were receiving. Before I get someone in to resolve this does anyone have any other solutions, that I would understand, that have worked? I would be most grateful!!
Your SMTP settings aren’t and appear never to have been verified so QF wouldn’t attempt to send anything using them, we would send through our own mail servers, so it’s likely no emails were missed.
Looking at the settings it appears you are trying to send on port 25 but it should be port 587 for GMail.
Thanks Glen. 587 gives the same error. I have impersonated a number of customers and cant see any messages from me. Any other suggestions would be very welcome
What do you mean by this? The emails wouldn’t appear in the messages section of your client control panel.
I see around 150 accounts on QuickFile that are routing through smtp.gmail.com some are on port 25, some on 587. All these accounts are successfully verified, i.e they were able to obtain the verification link and activate.
The only other thing is if Gmail are blocking this for security reasons, in which case it should be possible to unblock from here: