- Go to the supplier’s account and click ‘View >> All Payments’:
- Select the payment which shows the amount that remains unallocated and click ‘View Details’:
- On the next screen, click ‘Refund Balance’ to refund the unallocated balance to the bank:
- Finally, if you’re using bank feeds or upload your bank statements, make sure to delete the duplicate untagged refund on the bank account.