HOME / COMMUNITY Switch to knowledge base

Access level 40

resolved
#1

trying to set up clients open banking on barclays and error message stating access level 40

#2

Hi,

You will need to try logging in with a pinsentry device

#3

My client logged in the usual way in which she would

#4

6031 - Unable to Step Up as process requires the user to be Access Level 40 (Two Factor/ PINsentry)

Is this the error that you are seeing? If so, Barclays require you to log in using a PINsentry device for security purposes.

#5

Hi @rebecca,

Has this issue been resolved now?

closed #6

This topic was automatically closed after 7 days. New replies are no longer allowed.