Access level 40

Support
1

trying to set up clients open banking on barclays and error message stating access level 40

2

Hi,

You will need to try logging in with a pinsentry device

3

My client logged in the usual way in which she would

4

6031 - Unable to Step Up as process requires the user to be Access Level 40 (Two Factor/ PINsentry)

Is this the error that you are seeing? If so, Barclays require you to log in using a PINsentry device for security purposes.

5

Hi @rebecca,

Has this issue been resolved now?

6

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