Accessing my online account

Hi I’m looking for some help accessing my online account. The laptop I usually use for work and accessing my account has died. When I first created the account there was a typo in the email but quickfile accepted the email address anyway. Now I am trying to log in from a different laptop, it states it is sending a verification email to the said email address but this email address doesn’t actually exist so I can’t access the verification to log me into my account where all my orders for the next 6 months are. Any help or advice would be much appreciated, thanks Nikohl

You can still access you account using the web address you set up - this wouldn’t change. You can still use your email address and password, regardless of if it’s correct or not.

The web address is probably something like http://companyname.quickfile.co.uk.

I’d highly recommend that you change your email address to the correct one when you log in though, just to avoid issues going forward :slight_smile:

Unfortunately there’s no way for us to know if the email address has been mistyped. I have however found you on our system and sent you a link to your account.

Hi Glen, that’s great news, what email address have you sent the link too please?

I sent it as a private message on this forum. You should be able to pick it up here:

http://community.quickfile.co.uk/users/nikohl_davies/private-messages

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