I set up invoices to show customer account reference. Sometimes it shows on invoices, sometimes it doesn’t. It’s a bit of a pain as I ask people paying by BACS to use account reference as BACS reference.
Hi @amycomp
Do you notice this with any particular clients? If so, do those clients definitely have an account reference set?
Aaargh! That’s it. I had forgotten so set an account reference. Now I’ve added one it works fine. Apologies to waste your time, and thank you for your quick reply.
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No problem at all! Glad to hear you managed to resolve this 
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