Yes please can you escalate this to your Open Banking contact at Barclays?
What I think happened is that Barclays took a number of shortcuts:
- They did not distinguish between the two different parts of Open Banking (transferring account information vs. opening up payment processing
- They did not include an option to provide approval for individual third parties via a multi-signatory setup.
I cannot be the only organisation who is impacted by this.
It is also possible that Barclays have implemented the above 2 points, but have hidden it from the general public and that it needs to be switched on separately. Or that they have not taken the trouble of explaining any of this to their call centre - remarkably few of them had even heard of Open Banking.
So I’m hoping your contact can shed light on this. I’m fine with it taking 3-4 days to reply.
Many thanks for your support.