Accounts - Merchant Account Statement reset

I have just moved my eBay and Etsy sale from sole trader account to LTD. I understand that balance now on my Merchant Account Statements for eBay and Etsy should be 0. Both are more than 0:).
How to reset them? Do I need to do it?

Hi @awariat

It’s a bit of a difficult one for us to answer as it could come down to a number of things. However, the most common is either a transaction on the account which shouldn’t be there, or a missing transaction.

Reconciling the account is likely to be the best way to narrow down the issue and identify this.

Thx . One more question. Is it very bad if it is above 0. Above 0 means I forgot invoice but not sale, I think.

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