Active bank feed not downloading

Banking shows “Active Feed” Under Current Account but does not download transactions from bank.

Under details it says: Last polled on 18/08/2020. (QuickFile account is paid) It’s been working fine for over a year and suddenly stopped working.

Please let me know how to resolve this issue.

Hi @thwcleaning

Sorry to hear you’re experiencing issues here.

What happens if you try to manually refresh the feed? What bank is the feed for?

Hi @thwcleaning,

Are you still experiencing problems? Please let us know if we can help

Hi Beth,

Thank you for your email earlier today. Unfortunately we are still experiencing some problems with an open banking. Some payments weren’t downloaded since mid-July on QF. How can this problem be resolved?

Many thanks
Ula

Hi @thwcleaning

Sorry to hear you’re still experiencing issues here. Is this working now and you’ve just got missing payments, or has it not been working at all since mid-July?

What bank is the feed for?

This topic was automatically closed after 6 days. New replies are no longer allowed.