Please help!! Just logged in to my Affinity and paid £20 as I ran out of credit. Now my account is up to date, but when I went to my dashboard no client data is available? I had around 5-6 companies including my own listed and I was running bookkeeping for them. Now none of them is on my account, its completely empty. Where has all my data disappeared?
Can someone please help me get them back. I was working on my account on Friday and it was all fine!
If the account has no credit for a 2 week period (that’s 2 weeks after we email the reminder), we disconnect the accounts so your clients can continue to access their own data.
I’ll take a look at your account now and see if I can reconnect these for you. Please bear with me.
One is missing - the largest and the most important one - Accounts Control (Uk) Ltd
If you can re-attach it that would be great. I was under impression that I need to make payments when the message pops out on my screen upon login like it did today and all previous times.
Normally a 2 week notification is sent out. I’m not sure why this hasn’t been received in this case, but I’ve asked our development team to take a look.
You may wish to take a look at the Direct Debit option too. This would automatically keep your account up to date and saves the trouble of topping it up by card too.
