Allocated payment not matching client invoice

Support
1

Hi,

I’m having issues getting the QuickFile calculated payment to match the value of a recurring client’s invoice.

The initial bank entry is correct and was tagged via ‘Payment from a customer’ option which auto created an invoice.

When I select the relevant invoice under the Invoice Management dashboard, the correct total amount is displayed.

When I select the payment that has been attributed to the invoice, the figure is lower than the invoice total.

Please advise.

2

Hello @Denzo

Just to confirm the steps here:

  • You tagged a payment as a payment from a customer, which created an invoice
  • Upon viewing the newly created invoice, the value of it was actually lower than the payment

Is that correct?

3

Is this all GBP or does it involve currency conversions?

4

The bank entry is from a Paypal feed merchant account but the currency conversion is happening at the Paypal level and the initial entry in Quickfile is correct.

5

Steps taken:

Selected “Tag Me!” button
Selected “Payment from a customer”
Selected “Create a new invoice or this receipt”
Entered client detail in the “Allocate to Client” field

The “Create New Invoice” box appears.

Entered in the “Description” field
Set the correct category
Selected “Save”

The status of the entry is now listed as tagged.

Selecting the newly tagged transaction allows me to check the invoice which opens up a new tab.

The invoice shows the correct figure.

A link that states the following: “A payment #spxxxxxx has been attributed to this invoice” is present on the invoice page.

Selecting the link opens a payment page for the transaction.

The figure in the payment is less than the invoice figure.

6

Manually re-entering the transaction has returned the correct allocated payment value which matches the invoice.

This can be closed.

7

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