Am not receiving password resent

Support
1

I am not receiving password reset emails. What’s happening please?

2

I managed to find your account and it would seem we detected email bounces on mail we sent to you today. This put a temporary block on further email for 24 hours.

I’ve cleared the block, would you kindly retry?

3

I think the email bounced again. I would recommend checking with your email provider to see if there’s an issue with your inbox.

4

Hi Mathew. Thank you, it’s all working again now. What a great service.

1 Like
5

Hi

i am trying to reset passsword on main account user

checked spam etc and nothing

6131514606

6

@curotec Your email was on our block list due to bounces we’d received in the past. I’ve cleared it now, would you please kindly retry with the password reset?

Let me know if you run into any further issues.

7

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