If you want to refund a a credit on account here’s how (applies to both suppliers and clients):
- Go to the supplier detail screen.
- Go to the view menu and show all payments.
- Look for a payment marked as
This payment is currently unallocated
, click to view this payment. - Now you will see a button to Refund Balance
- You can select which bank account to refund to, make sure also to match the date as per your bank statement.
Hope that helps!