Attaching PDF's to sales invoices failing

Support
1

I’m trying to attach PDF files to a sales invoice. Some are around 1.5mb and they get stuck about 3/4 way through and won’t upload? I can’t find any notice about maximum file size restrictions.

2

Hi @jrvip1

At 1.5MB you shouldn’t have any size issues.

Do you see any error messages at all?

3

No errors - the progress bar just hangs at around half way mark

4

Ok, I’ll ask a developer to take a look as there may be something going on during the upload itself.

Just for reference, what type of file are you trying to upload? What browser and operating system are you using (e.g. FireFox on Windows 7)?

5

I’m trying to upload PDF
Safari
Mac OS

6

Thanks! We’ll take a look at this in more detail and come back to you shortly.

7

This topic was automatically closed after 7 days. New replies are no longer allowed.