When reconciling the account the starting balance is incorrect. I reconcile in the normal way but the balance at the end of the line is wrong how do I put in the correct starting balance so it marches the bank statemen. When I finish the reconcile the account shows perfect but the balance is wrong.
The balance is nothing more than a running total of the transaction amounts (plus any opening balance you set if this bank account was opened before you started using QuickFile) - if the balance is wrong then you have some transaction or transactions either missing or extra somewhere further back. You need to find out exactly when it got out of sync, so find a point in the past where the balance matched your statement then “binary search” to find the point of divergence (look at a date half way between the known good date and the known bad date; if the balance at that date is correct then repeat for the right half, if the balance is wrong then repeat for the left half, and continue splitting in half until you find the right point).
Once you’ve identified where it went wrong you can manually add or delete the relevant transactions to fix the problem.