Bank feed wont update

Hi there, can anyone help? - I cant seem to import the data from my bank, it was fine the last time i use the software, now i cannot seem to sync from the 01/06/23! - Help as i ned to submit my VAT :frowning:

Hi,
It is always a good start to delete/revoke your bank feed completely and setup a new one.

That date is in the future.
But if you mean 6th January 23 that would be to far back to get all the data into quickfile. You can only go back 21 days. For older transactions you would have to upload a bank statement in CSV file manually. And if you mean 1st June 22 it would be the same - to far back in time.

Hello @ipm3

As @rhc mentions the feed will only refresh back 21 days historically.

For older transactions you would have to upload a bank statement in CSV file manually

https://support.quickfile.co.uk/t/importing-your-bank-statement/8823

Hi there, ive done that now, but i have a discrepancy, the feed which is updated isnt showing the same? - i seem to have lost a payment?

Is the payment older than 21 days? If so you will have to upload/enter it manually as the feed goes only 21 days back in time. Is, however, the missing payment from today or yesterday then it is most likely that the payment is not completely cleared on your bank account and still pending.

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