Hello, our Barclaycard BCP feed has stopped working again.
I’ve tried numerous manual refreshes, and the daily overnight ones, but we’ve received nothing since 23 March, and there are a lot of transactions waiting to import.
You were able to fix a similar issue last September. Please could you help again?
Looking at the feed the transactions which came through between the 11/03 and the 23/03 are showing as booked (Complete/Settled) and are already showing in your data.
The remaining ones are still classified as pending and will not import until they are showing as booked (Complete/Settled)
Hello Steve, does this basically mean that your systems have no problems, but it’s the Barclaycard end which is just being very very slow to “complete/settle” the transactions? (This would not surprise me, as their systems’ performance is variable.)
When the feed runs QuickFile is seeing the transactions but it will only import them when the status is booked (Complete/Settled). Depending on the Bank and the transaction this can sometimes take a while.