Barclays Feed not inserting into Quickfile

Support
1

Hi,

The Barclays bank feed isn’t inserting transactions.

See bank feed below, it’s finding logging in OK and finding the transactions but not inserting them into Quickfile.

It has been hit-and-miss for 2-3 weeks now. There is clearly a bug.

Thanks,
Walt.

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2

Hi @waltmanc

We’re not having any other reported issues with the feed. Can you confirm the last 3 digits of your account number please, and we’ll take a quick look?

3

Thank you for your quick reply: here’s the information:

*904

4

The dates on that log correspond to when the feed was run. For example on the 9th of November the feed imported 6 transactions in total, 5 items from 4th November and 1 item from 7th November.

The feed for today (i.e. to import yesterday’s transactions) is still running, a little later than expected.

5

Hello again,

The Barclays feed is still malfunctioning. There are 5 transactions from 14 + 15 November showing in the account but have not appeared in Quickfile :frowning:

Please can you investigate further.

6

Hi @waltmanc

We’ve just manually run this on your account and it’s imported the missing transactions. Apologies for any inconvenience.

7

Hello again,

The Barclays feed is still not working correctly.

There are 6 transactions in our bank account that haven’t imported.

It would be helpful if there were a “manual sync” button available.

Hope you can sort a permanent fix for this.

Thanks,
Walt.

8

My feed has not run since 19/11/16

9

There may be an issue with the feed. I’ll look into this and report back shortly.

[Update]
There was an issue identified with the feed this morning. It is running, but may be delayed.