We have just used the batch payment feature integrated to Quick File and it worked great.
We paid a small fee to Crezco but have no invoice or receipt from them.
I contacted Crezco and here is their reply:
Hi Mikey,
Thanks for touching base here, I would be more than happy to help here.
That fee is a fee that is added on for use of the bulk payment feature. I don’t believe we have invoices that we generate for this fee that is added on for use of the feature. However, this might be something that the QuickFile team would be the best team to reach out to about this.
I have contacted them twice now and both times they have said for me to contact with you.
I understand you cannot provide an invoice as you do not receive the money but it is frustrating as it is a service you offer and have advertised as a working feature but there’s quite a fundamental gap in it.
Please can you make this an urgent matter as I cannot be the only one with this query.
As they are receiving the fee, it would have to be them who raises the invoice. It would be incorrect for us to produce an invoice for this as we don’t receive any funds as part of this feature.
I’m unsure as to why they are referring you back to us, but we are working behind the scenes to resolve this on behalf of our users.
I do know the development team have been leasing with Crezco and are actively looking to develop a solution but a timescale has not been finalised yet.
I just received an invoice from yourselves (Quick File) quoting a transaction fee from Crezco. We have already paid Crezco as this is built in to the bulk payment process you made.
Are you collecting transaction fees on their behalf and billing us as Quick File?
Are we being refunded for the transaction fee from Crezco and then paying your invoice?
Can someone please explain the whole process as it seems a little bit strange how we are the only people who seem to be having a problem or seem to be caring about getting an invoice for something what’s been paid for. Do others use this service?
Just to clarify, you’re not being charged twice. The Crezco transaction fee is collected at the time of the bulk payment, we have issued the VAT invoice/receipt for your records.
We’ve marked the invoice as Paid with a note referencing the Crezco collection, so there’s no further action needed from you.
This ensures your accounting and VAT records remain correct without any duplication of charges.
We appreciate this process may seem unfamiliar. It wasn’t fully factored into the original planning with Crezco, and we’re working with them to make it clearer going forward.