Bulk Payments Not Saving! Again!

I’ve been trying to do my accounts and have managed 5 months in a row with no problem. Suddenly the page for bulk payments input is allowing me to input the information but the Save Payments button isn’t working. I’ve done it 3 times now, on different days and logging in again, but it’s still not working.

Today I have inputted 11 entries and it’s saved fine.
I then inputted another 10 - and the Save Purchases button refused to work.
I deleted a few rows, taking it down to 6 entries, then it worked.
I then inputted a further 3 entries. It then refused to work!

So:
It is working in Firefox
It is working with a decent amount of entries, but this seems to then reduce, and then stop accepting altogether, over repeated use. Therefore splitting the data into smaller sections between saves is at best an incomplete solution. I have just inputted some bulk invoices with no problem at all.

Please could you look into this problem as it’s very frustrating!
Many thanks.

Hello @ArcadiaPhysio

In order to replicate the problem, can you tell me
Do you see any error messages?
What’s happening, or not happening when you click save

Can you include some screenshots of what transactions you enter when you get a problem.

Hi Steve,

Thanks for getting back to me.

No I’m not seeing any error messages, the Save button simply is not doing anything when I try to click it. I have tried un-checking the ‘flag invoices as paid’ box but this makes no difference. I’ve tried refreshing the page too, and this makes no difference.

It’s just very strange, as it was working initially in my session today but then gradually stopped, as detailed in my post.

Hello @ ArcadiaPhysio

I replicated this and found the cause to be missing descriptions on transactions.

I noticed this in you screenshot also.

ah ok so I need to do a description for each transaction? Thought this was optional. I’ll give it a go, thanks so much for your help!

This topic was automatically closed after 7 days. New replies are no longer allowed.