Cancelled Gocardless payment manual after using the new collect by gocardless feature

[Paul_Cheetham]

Okay I think the title explains quite well

My customer called to delay payment until Monday, so I cancelled his direct debit payment manually via gocardless,

How do I get the collect by gocardless option back? and reset the invoice?

Thanks,
Paul

[Glenn]

It should happen automatically as GoCardless send notifications to us when a payment is cancelled.

EDIT:

OK I see the notification on your account however at the moment it doesn’t release the invoice so a second request can be made. In this case you will need to go to the client detail screen and request a generic amount from there, when it clears it will appear as a credit on the client account, you can then link this to the invoice.

We’ve also just made a small amendment to the system so in future you can just re-request from the invoice screen.