Cannot tag refund from bank

Support
1

I have seen a couple of threads relating to issues tagging PayPal refunds, I have the same issue where I am unable to tag a refund from the bank to a supplier (EBAY) the paid and tagged invoice pre dates the refund, when I select refund and enter the supplier details it is only bring one entry up which is for a transaction at a greater value??

Feel free to take a look Account: 6131463256

Thanks

Rob

2

The bank tagging option at the moment only works against original invoices that have single lines. That’s due to the problems apportioning part refunds over multi-line invoices.

Rather than tag from the bank if you go to the original purchase and manually refund it (See Credit Note option) into the PayPal account. All you need to do then is delete the untagged duplicate.

EDIT:

We’ve change the annotations here to make this clearer. They were there before but only if no matches at all appeared.

3

Thanks Glenn, I have managed to sort by changing the entry to a single line entry.

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