Cannot view attached files in tiff format containing # character

We have uploaded several files in tiff format, we can see the icon for the file but cannot view it. We keep getting the following error:

"This XML file does not appear to have any style information associated with it. The document tree is shown below.
< Error >
< Code>AccessDenied
< Message>Access Denied
< RequestId>F09C772C78C3AB31
< HostId>
EU4n/1w8qADmVPMvurhfPemTFzu+DQ0JIyzcsaZk5OoemiUDO9VjMjc+nlZTO1gs
< /HostId>
< /Error>

Please let us know what we are doing wrong…

Looks like a bug…The Tiff files are there but you’ve used a # character in the file name which isn’t getting encoded correctly.

if when you open the url you swap the # for %23 the file will appear. I’ll get an engineer to look at this shortly.

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This issue has now been resolved.