Can't create a new VAT return

Support
1

Why can’t I create a new VAT return?

Keep getting an error message ‘you are not authorised to view this report’

2

Hello @rssandhu

I can see on the account linked to your email you are seeing the “Client not Authorised” message in the Reports > HMRC screen

This message is returned from HMRC when we try and log in to your tax account behind the scenes using the details you provided.

This error usually occurs due to one of the following reasons:

  • The wrong account has been linked (e.g. a personal tax account rather than the organisation’s tax account)
  • The VAT registration number has not been correctly entered.
  • The organisation is not fully enrolled for Making Tax Digital (MTD)

You can find more information in our HMRC troubleshooting guide below
https://support.quickfile.co.uk/t/making-tax-digital-troubleshooting/37144

I would first reccomend trying removing and trying to reconnect your account in Reports > HMRC > Connect ensuring all details are correct

We have seen instances where local software has blocked the connection, I would reccomend trying the below.

  • Try incognito mode (ctrl+shift+n.
  • Try an alternate browser).
  • Try an alternate pc.
  • Try loading it in you mobiles browser (try WIFI and mobile data).