I’ve been filing my VAT return using bridging via Quick File since January 2020. I have just received an email from Quick File asking me to renew the authority.
The process is failing
I am registered for MTD and my VAT number is correct, I have also tried de-linking and linking up again.
When you re-link your account make sure that you’re logged out of any government gateway account on your browser to avoid it auto logging in to a wrong account.
Hi, Thanks for the response. I read the troubleshooting guide before asking for help and I have not found a solution. I have also cleared cookies and browsing history. I have only one Government Gateway account. Still no joy.
Sometimes you can have multiple connections with HMRC without realising. If you go to Reports >> HMRC you should see all links there. You want to make sure that you only have one link
If you have tried everything in the troubleshooting guide and are sure that the details you’ve entered are correct then it may be worth contacting HMRC as the errors are returned by them
I’ve found the problem - but not a solution as yet. When I click the link +Connect in the HMRC Tax Accounts dashboard in Quick File I am taken to the HMRC website, this logs in automatically - but to an old HMRC account I used to have as a sole trader and I cannot find a way to switch this to the HMRC account for my limited company
I closed the old HMRC account and this forced me to enter my HMRC log in details so I was able to log in to the limited company HMRC account. The link has been successfully re established
A good trick is to open up your QuickFile in a “private browsing” or “incognito” window, as that ensures you’re completely logged out of everything before you start the process.
When is you VAT return due? I had this problem but I was trying to access it too early, I think MTD only make the VAT return accessible approx 6 weeks before the VAT return is due.
Hmrc helpline is okay but it took 10days to find out that they use the name not the vat number.
There is another hmrc reset for authority so google it.
Thanks for all the help guys, in the end I found the problem was that my old sole trader VAT account at HMRC was not fully closed down, by closing that down it forced a new log in to HMRC and I was able to log in with my limited company details and all is now fine.
This is by design, and not something QuickFile can change - it is HMRC who limit the authority to 18 months.
If you’re having trouble renewing then my advice would always be:
open a “private browsing” or “incognito mode” browser window
log into your QuickFile in there (it will not have any saved passwords and if you use 2FA then you’ll have to enter a code even if your normal window has remembered you)
reports → HMRC
remove all the tax account rows from the table with the disconnect buttons
click the connect button
log in to HMRC - again it won’t have your saved passwords available, but it guarantees you’re not getting auto-logged-in to the wrong HMRC account