Can't tag bank credit to Invoice using multiple nominals

[samppatel]

I have created an invoice (with a past date) to reconcile with a Bank Credit. The invoice has two items each attributed to a different nominal code. When tagging the bank credit the invoice is not matched. This does not seem to be an issue when matching with an invoice that has only one nominal code.

[QFMathew]

Hi @samppatel

That’s correct - it’s not possible to tag a credit to an invoice with multiple nominal codes being used - a manual credit note will need to be raised and the bank transaction created from that side, rather than the banking side:

The reason being is the system wouldn’t know how to split up that refund from the banking side. With a manual credit note, you can specify the amount per nominal manually.

I hope this helps!

[samppatel]

Yes that helps. Thanks.