I’m not sure if this should be categorised as a bug, maybe you can advise…
Yesterday I inputted the same credit card details separately to two different invoices issued to the same person (service charge for 2 properties owned by one person).
Both times I got the message that the payment was successful.
But today one of the invoices is showing as still outstanding and there is no record of the card details I inputted yesterday while the client was on the phone with me.
Have I done something wrong or is there a fault?
In the course of investigating I discovered I had input the wrong email address to one of the invoices - would this have been a factor? Is there any way for me to know what might have been emailed to the wrong email address?
Thanks very much, I checked Stripe and only the one invoice payment was received so it doesn’t look like the client’s money has gone astray but I’d just like to know why I got a payment successful message. Maybe I should flag this as a bug?
I went into each invoice separately and entered the card details. There’s no entry in the log for one of the invoices. I’m satisfied that payment was not taken I’m just trying to understand how it happened that I got a payment successful message when in fact it was not.
Hi Ian, I didn’t see anything in Stripe. How would I know if their fraud detection system blocked or reversed it - should I phone them? Thanks very much for your help with this.