I’m not sure if this should be categorised as a bug, maybe you can advise…
Yesterday I inputted the same credit card details separately to two different invoices issued to the same person (service charge for 2 properties owned by one person).
Both times I got the message that the payment was successful.
But today one of the invoices is showing as still outstanding and there is no record of the card details I inputted yesterday while the client was on the phone with me.
Have I done something wrong or is there a fault?
In the course of investigating I discovered I had input the wrong email address to one of the invoices - would this have been a factor? Is there any way for me to know what might have been emailed to the wrong email address?
Thank you in advance for your assistance,