Hello,
I’m happy to see that I now get replies from invoice emails sent to clients to my own email account, which means I get confirmation that they have received the email if I choose to send them directly from QuickFile, rather than forward them.
However, the change that enabled this, meant that the Invoice forwarding I had set up in Outlook under serverside rules and alerts stopped working and therefore the last invoice never got sent to the client, so payment has been delayed, as I didn’t know the invoice was never sent. Luckily this has not caused too much of a problem, but I would greatly appreciate being informed before such changes are made, so I can alter my processes in future.
The invoices used to come from: mail [at] quickfile.co.uk
now they come from: lthcxdle_613xxxxxxx [at] post.quickfile.co.uk - which I assume is an email specific to my account, which allows any replies to be forwarded on to me, which is great!
There are various reasons I choose to forward rather than send directly, but mainly because the emails send separately, which means my engaging manager cannot reply all to give his approval to the accounts payable team.
It would be great if you could please send out an email update of changes to the system to your users in advance of such changes, so we can quickly read through them and check that none of the changes will impact the way we are using the system. This will give us an opportunity to resolve any issues before they occur. Even if we were notified at the time of the change (rather than in advance) this would be an improvement, but knowing some days in advance would be ideal if possible.
Thank you,
Jess