New user getting things set up / finding my way around before getting serious for the new FY. Great product. Read lots of reviews / lists of functionality and here I am.
Using the MS Edge browser I am trying to choose a different colour theme for the client area. I:
- Pick a colour theme one off the list
- Press “Save Banners”
- Press “OK” to “Are you sure you want to save your changes?”
On the “Your Client Area has been updated!” screen I choose “Click here to see a preview of your client area”.
I can see the logo I changed earlier is there but the colours have not changed. I do the CTRL browser refresh and still no joy.
A see you had a bug around this with Firefox back in January.
Any thoughts please? (Change my browser??)
It could be a caching issue?
When you preview the client area, try pressing CTRL + F5, this will force a hard refresh. Does that work?
Had tried that. Have just tried again, still default colours sadly.
Just to confirm, is it this section you are updating?
And are you seeing this page?
Correct x 2 - updating that section and seeing that page. It is from the “Click here to see a preview of your client area” that I am seeing he colours have not changed.
I’ve escalated this to an engineer so we can see what’s going on. I should have a response for you in the next hour or so.
@EnglishTruffles would you kindly retry now?
We identified a specific issue that would have caused a problem. It should however work as intended now.
All working as expected now. Thanks for the quick response / fix.