I have sent my first invoice to my contact. Accounts department say they are unable to open it. I sent the invoice to my contact on their email, however they have then forwarded it to accounts department (presumably a slightly different email). Might this be the reason they cant open it
Yes - if you’ve used the portal for reading the invoice. Say no to that and just email it as a pdf. If that doesn’t work, can you send it direct to the final user?
Cheers
Yes to what exactly? No issue with sending/copying/forwarding the email to anyone, the link has no knowledge of who clicks it from where.
@jimLeslie it’s possible that in forwarding the email your customer has somehow mangled the email content (broken the link) or some email security setting has changed the target. Hard to say exactly as it should work, you can either try and work out what’s gone on or send the invoice email direct to the end user, or just send them the link.
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