Continuing the discussion from [PayPal Refund issue]

[mattWarr]

Continuing the discussion from PayPal Refund issue:

@Glenn

How you uploaded it makes no difference. In general the refund drop down list on the bank tagging screen will show all previously paid invoices that are greater or equal to the refund amount on the bank side.

Rather than bank tagging this you can locate the original invoice and credit note it, it will prompt you for the amount, date and bank account (select PayPal) for the refund. This will obviously create a duplicate on the bank but you can then just delete the untagged entry from the feed.

I do not find this to be the case.
when I do paypal refunds. which I do quite often, the refunds dropdown list does not show “ALL” transactions of equal or greater value. I hardly ever see the correct transaction in the dropdown so I normally apply the refund to a random person who spent the same amount as the one I am looking for.
today, I needed to do a refund of £16.99 and the dropdown told me that there were no matching transactions. so I had to go down the credit note route. In actual fact there are 62 transactions of £16.99 in my paypal bank

many thanks for reading
Matt

[Glenn]

@mattWarr

I needed to do a refund of £16.99 and the dropdown told me that there were no matching transactions

Was the actual original payment you were trying to refund against tagged? If it’s not it won’t pickup as it’s actually searching for matching purchase invoices not bank transactions, tagging a bank entry creates the purchase invoice.

If you have a case of this again, let me know before you do anything and I will take a closer look.

[mattWarr]

thanks for the reply.
yes, all of my bank transactions are tagged

many thanks
Matt

[Glenn]

We had a closer look at this and what’s happening is the top 20 most recent invoices are getting picked. But then the system compares the amount of each invoice with the bank transaction amount and filters them out where they are less than the bank transaction amount.

So in your example if the top 20 most recent invoices are all less than £16.99, nothing appears on the list. We will make changes to this query to resolve the problem long term.

In the mean time what you can do is delete the untagged refund entry on the bank, go to the original invoice you want to refund, click the credit note button then issue a refund manually to the PayPal account. This will replace the entry on the bank you just deleted.

[matt_warr]

the same has happened to me again today. I have not currently tagged these 2 problem refunds in case you want to look at them.

if not, I will carry on and use the work around you have suggested

thanks
Matt

[Glenn]

@matt_warr, thank you for leaving that untagged.

I have checked that transaction and it does look to be a case of the same issue previously reported in November.

We will look at this today and implement a fix in our next release 1-2 days time.

EDIT:

OK this is now live so you should get the full list of items you can refund against when bank tagging. Please let me know if there are any further problems.

[matt_warr]

perfect. Also, the “exact amount” check box is a bonus.

thanks a million.
Matt