We paid more than an invoice value and the supplier refunded the overpayment.
The correct invoice was entered and the original overpayment tagged to the invoice. For the supplier refund for overpayment the Refund from supplier option doesn’t doesn’t allow us to post against the supplier account.
Can you please help with how to deal with this. Thanks
Hi @spq123
Can I just clarify - the invoice is correct, and you tagged the overpayment to the invoice, so the invoice is paid in full and has a bit extra?
Yes, that’s correct.
In that case, you need to find the original part-unallocated payment - either via the bank account where you originally tagged it or via the link “a payment … has been allocated to this purchase” at the top of the purchase preview. On the payment detail screen there will be an option to “refund balance”.
This will create a duplicate pre-tagged bank transaction for the refund, you can delete the untagged one from the feed.
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