Hi
I can’t seem to clear off this transaction:
DD debited bank account for the net amount of 1 x invoice and 2 credit notes.
I entered the invoice and separately entered the 2 credit notes as separate items (by entering negative numbers). How can I tag the transaction in the bank to clear off the net of the 3 items?
What did you do with the credits, were you able to hold them on account or did you have to select a bank account to refund them?
If you have held the credit on account then you should be able to go to the invoice, “log payment” and there is an option to “apply from credit” that uses the funds on account to reduce the outstanding balance of the invoice.
If you refunded the credit notes then again you would “log payment” but this time enter the credit amount and select the same bank account into which you refunded the original credits - this will show as the credit money coming in to that bank account and then going straight back out again.
In both cases you can then tag the bank payment using the “pay down multiple invoices” option to apply the DD payment to the same invoice to pay it off.
Thanks that’s worked - it appeared under log credit and then matched the balance remaining to the bank. Perfect!
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