Credit note to reset the invoice


I sent the invoice to my client, but it seems I shouldn’t invoiced him this month. I would like to send a credit note where I change the number of services to ‘0’. Unfortunately, I see the error ‘Total value of Invoice/Credit note cannot be zero’.

Could you please help how to handle this?


Hi @Adrian_Baran,

Typically a credit note shows the values as a minus figure which corresponds to the positive value invoice you have sent to the client.

Is there any reason you are looking to send a zero value credit note?

You misunderstand how credit notes work. You can’t make the invoice zero by adding a zero credit note. You add a credit note that’s the same amount as the invoice. The two will equal zero.

Invoice £10
Credit note - £10
Overall invoice total £0

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