Crezco/Batch Payment and Paying Fees without Transferring to set up Payee

[jnv]

We bank with RBS and the payment run keeps failing because we need to add the following payee:

Crezco Limited

38282068

30-99-50

There’s absolutely no mention of this account anywhere on either their documentation or the Quickfile documentation, but I assume that this is so that Crezco can receive payment of the processing fee.

However, we’re not able to add payees without making payment to them first (it doesn’t save).

What would be the best way forward, without making a transfer to save them in the list?

Thanks!

[QFMathew]

Hi @jnv

I can confirm those bank details belong to a Lloyds Bank account in the name of Crezco

@jnv

we’re not able to add payees without making payment to them first (it doesn’t save).

Is this trying to save on QuickFile, or in your banking app? Do you see any error messages?

[jnv]

I believe that the issue is specific to our bank.

Crezco requires that payees are set up as a ‘trusted payee’ in the bank first before we can use Crezco to make payment.

However, we have never made payment to Crezco directly, so cannot use Crezco to make payments to them, so they cannot collect their fee (I assume that’s how they copllect them).

The only way to add a payee to our ‘trusted’ list is by making payment to them first, but as i mentioned I can’t do that without sending some random amount.

[ian_roberts]

I suspect this is one of those cases where the only way around it will be to make a £0.01 payment to get things set up and if there’s no way to offset that against later charges then write it off as an unavoidable expense.

[jnv]

Thanks, I thought that might’ve been the case but I hate seeing odd amounts in the statement!

If there’s no workaround then I guess this is the only solution in the circumstances.