Hi my CSV bank report is not updating IU get an error message , it worked fine last week and I haven’t changed what I am doing can you help
it says please check the CSV columns ion your report are correctly mapped but i have done nothing different or changed anything
thanks
Hi @Joy
It sounds like it may be an issue with the CSV file the bank is issuing. What bank is this for?
HI Matthew its the Co-operative bank its always been fine before this is the first time I have had any issues
Unfortunately it’s not uncommon for banks to change things which can result in them not working suddenly.
I’ll send you a private message to see if we can get this working 
Please if we can fix it is would be pleased as this will be a real nuisance
Hi I didn’t get your message about private messaging till I logged on today it didn’t come to my email as it usually does . Yes I would be pleased if you would to see if we can find a way through this
thanks Joy
Hi @Joy
I sent the message pretty soon after. You should have a green notification in the top right hand corner. If not, please click your avatar (the little ‘J’) in the top right, and then click the envelope for your messages.