Member of staff has messed up PayPal account please see picture she should of done a transfer from PayPal usd to PayPal uk but she classed it as payment on account to supplier PayPal usd instead but as its been done in march 20 i cant delete it or change it .I want to take these payments out and then do the transfers but account is locked due to vat return done already for period. Any help in solving this be great
Hi @jhanks1170,
You could refund the payment on the account for the same date which would create the contra entry. You could then create the transactions you require for the same date to put it right.
Alternatively, you could roll back the VAT return/Year end locks to edit the transaction but you would need to be careful with this
i dont really want to roll back the vat as that will cause other issues i dont want. Please see the PayPal account the money has been issued to how do i refund it back into that bank account if its a prepayment this has confused me.thank you for help
Hi @jhanks1170,
If you click on the prepayment and then view details. At the top you will have the option to refund the balance. Just make sure to chose the correct bank account:
perfect many thanks for your help on this one. All sorted now
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