Hi all,
I’ve got an issue with a couple of customer account statements, the total payments field listed at the top of the statement says one number, but if I go to the payments list, the total payment amount is different.
I’ve exported the account to CSV and reconciled it manually (payments Vs invoices), and my total balance is vastly different to what Quickfile is showing as the balance owing.
Am I missing something obvious?
Thanks!
Hi @Jonathan_L
Do both the CSV and the details in your account match all OK?
It’s not uncommon for the dates to trip some people up. Ensure that the statement is the same date range as the payment list.
The CSV details match the “all payments” and “all invoices” total amounts, but the account statement payments field is different, it’s showing £4926.44 in debit but if I compare the separate fields (either on the CSV or on the invoices/payments pages) it’s showing £178.34 in credit.
I’ve got both set to show all time.
Hi @Jonathan_L
I’ll send you a private message so we can take a look at this for you.
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