Customer Events List Letter Links Broken 404 NOT Found

[mickrich]

Unfortunately, it appears that all links to letters sent via the system under ‘Recent Events’ are broken and only reveal the 404 - Not Found message.

Previously, we could click on a recent event - for example to view a letter sent to a customer and the letter would be revealed.

I assume this is a bug created by software updates involving re-locating where system letters are now held. Can this be returned so that sent letters can again be viewed please.
Regards Mike

[QFBeth]

Hi @mickrich,

I have tried to replicate this but I am not coming across the error.

Is it letters before a certain date that you are seeing the error for? Or could it be a letter that you have since updated?

[mickrich]

Hi Beth

As far as I can determine, it has affected all of the letters. Previously, I think the letters were located: /secure/documents/letters/index.aspx But now they appear to be located at: /letters?o=0

I’m guessing this change has had unintended consequences … Feel free log into my account to see the error. We have created a lot of copy letters via a TEST customer which demonstrates the error … i.e. please search for TEST and you should find and be able to replicate the error.

[QFBeth]

Hi @mickrich.

Thank you - I have reported this to the dev team to take a look at

[krf3167]

I am also having this problem, can only access through account settings can’t access through client account or letter shortcut

[QFBeth]

Hi @mickrich @krf3167

This has now been fixed. Please let us know if you are still experiencing problems

[krf3167]

That is great all seems to be working again

Tracey

[mickrich]

Thanks - everything appears to be fine again - much appreciated