Hi,
I have been sending invoices to a customer, lets say 24th of July for £5. They then come back 5 days later saying they have paid another £5. They then send me a confirmation, stating that £5 was paid on the 29th.
Our details clearly state when it was sent.
Why would this be?
I am in urgent need of assistance as this customer keeps doing this.
Thanks
Selwyn
I’m not sure I follow?
If you send the invoice on the 24th of July then your details will say it’s been sent on the 24th July.
If they pay you on the 29th (assuming it’s by an integrated payment gateway like Stripe or Go Cardless), then it would tag it on the 29th - unless it is GoCardless, when a payment will be logged once it clears.
Like Parker I am not clear what the problem is. Are you taking these payments with a direct debit?
Hi Guys,
The way we work is basically we receive the money and then process the payments through Quickfile, so basically sending them a receipt for the payment made.
Now I have got a customer, who is saying she paid £5 yesterday. We have no record of this. So she sent me the email they receive when a receipt is processed.
The record she sent over was for an older receipt that we sent 24th, but on the mail it said 29th.
It seems like now she maybe copying the email and changing the date. But just wanted to be sure there is nothing within Quickfile she could do?
Thanks
I would suggest setting this customer’s profile to cc all invoices to you. At least you could then be sure that the problem was at the customer’s end (or not as the case may be)
Outside guess - late delivery could be down to the emails being filtered as spam and having to be explicitly released for delivery (I have worked at places that used services like that) but that shouldn’t alter the send date on the email.
Second thought - You are talking about the send date on the email rather than the invoice date?
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