Hi,
I have a customer who has paid the same invoice twice by BACS. I have refunded the overpayment (again via BACS) as a refund from client control panel.
Mi issue now is that the bank feed picks up the refund again. How do I get around this please?
Just de tagging it only sorts the issue till the next bank feed update.
Mark
Hi,
Just wait 3 days. When quickfile imports new entries it looks and compares the entries over 3 days, I think. So, if you delete an entry today quickfile compares the download with your bank account in quickfile and sees there is one entry missing ( the one you deleted) and creates this one again for the next 3 days (if you delete it every day)
I think there is a setting in your advanced settings to set the days for that behaviour.
Hi, Thanks for that. It is certainly a get around but I was really looking for a final solution. How can this be done yet still allow the bank to auto update and not duplicate the transaction?
Hi,
actually that is not a work around that is the solution. Just wait a few days and you are set. You can also set the days to only the exact day and it will only check on that one day.
On the next day, after the auto-download is done, delete all the entries you don’t want or need. Done.
Maybe quickfile could add “not checking” at all to the drop down list but I would say that would create more problems.
It might be that if you edit the description on the QuickFile-generated transaction to match the one that is coming from the bank feed then it would be recognised as the same transaction and not duplicated, but I’m not sure without trying it.
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