Customer says invoice paid, but payment not received

Support
1

Hi,

I emailed my first customer invoice today, the customer says it was paid but i cannot see any trace of it. I have Paypal, Stripe and GoCardless enabled as payment options but none of those accounts show any payment. The invoice number is #121. I am waiting to see if the customer has a transaction ID, but as this is a new customer I would like to ensure this is not a system issue prior to pushing for the payment to be processed again.

Can anyone help?
Regards
Donna

2

Hi @sitewideuk

I’ve just checked this for you and can’t see any record of a payment logged against it. Usually this would show in the history log of the invoice itself.

If you could confirm how they paid (and even the transaction ID if you have it), then I’m happy to take a closer look for you and see if I can find anything.

3

Thanks for the reply,

I’m waiting for the customer to come back to me. I’ll update when I get the information.

Best Regards
Donna

4

It was a customer mistake. Thank you for your swift reply. By far this is the best accounting site i have experienced so far.
Regards
Donna

1 Like
5

Thanks for the update, and the positive feedback!

If you do have any further issues, please let us know :slight_smile:

6

This topic was automatically closed after 7 days. New replies are no longer allowed.