That’s correct. Any pre-payments, or unallocated payments aren’t shown in the main statement body. This only shows payments relating to invoices as it shows the reference. There isn’t a way of changing this, although you’re welcome to start a new thread as a feature request for this if you wish.
I’ve just tried this on a test account and it’s appeared to export everything all OK. Do you have an example that I could take a look at? You’re welcome to send this to me in a Private Message if you wish (click my name and then ‘Message’)
Thanks Mathew
Before I raise a feature request is there anywhere else in the system where I can see a complete list of transactions for each customer? I am used to seeing a transaction list on the sales ledger which displays all invoices, credits, payments and refunds.
With regard to the statement export - I also cannot reproduce this but it certainly happened. If it does again I will keep the csv file and take a screen print
Thanks
Mary