I’ve just sent one of these emails out for the first time ever and noticed that the default text is just copied from the remittance advice email for a supplier so now I feel like an idiot. Hopefully the client will just ignore it and we will all be able to move on with our lives but if you could correct the default text going forward it may save other people some embarrassment/confusion.
Hi @Lurch
The defaults on my account are different, albeit similar.
Client payment received:
Dear @FirstName@
Thank you for the recent payment you have made to us for the sum of @PaymentAmount@. I hereby acknowledge receipt of payment which has been set against invoice @InvoiceNumber@, dated @InvoiceIssueDate@.
If I can be of any further assistance, please do not hesitate to contact me.
@EmailSignature@
Remittance Advice:
Dear @FirstName@
I hereby confirm that the sum of @PaymentAmount@ has been paid by @PaymentMethod@ and the funds will be with you shortly.
@SupplierReference@
If I can be of any further assistance, please do not hesitate to contact me.
@EmailSignature@
Are yours the same as the above?
No, the client payment received was the same as the remittance advice.
I can’t see that I would have changed this intentionally, maybe they used to be the same, but perhaps this default template has been modified in the last 2 or 3 years since I started the account?
Just checked another, newer account and that appears to be normal. Should have probably done that before starting this topic.